Community School of Davidson

Before you dive into specific issues, try these universal fixes. They often solve the problem!

• Restart Everything: The classic "turn it off and on again" is a classic for a reason. Restart your computer, tablet, or phone. If you're having trouble with Wi-Fi, unplug your router for 30 seconds and then plug it back in.
• Check Your Internet Connection: Is the Wi-Fi icon lit up? Can you access other websites like Google or YouTube? If not, the issue is likely with your internet service. 
• Update Your Browser/App: Make sure you're using the latest version of your web browser (Chrome), or the application you're trying to use (e.g., Zoom, Google Classroom). Outdated software can cause compatibility problems.
• Clear Your Cache and Cookies: This can solve many website-related issues. You can find this option in the "Settings" or "History" menu.

• Solution 1: Do you have the right software? The file might be a PDF, a Microsoft Word document, or a Google Doc. Make sure you have the correct application (e.g., Adobe Reader, Microsoft Office, or a Google account) to open it.
• Solution 2: Check for a Download. Did you click to download the file? Look in your "Downloads" folder.
• Solution 3: Contact Your Teacher. The file might be corrupted, or the permissions might be set incorrectly. Let your teacher know you're having trouble accessing the file.

To resolve the Access Denied error when uploading a Google doc in a Schoology assignment do the following:

• Go to Submit Assignment > Resources > Apps > Google Drive Resource App
• Click on the Options button
• Click on Account Settings
• Click on Sign in with Google
• Click on the student's CSD account
• Click Continue
• The Access Denied error should be cleared and documents available.  If access is still denied try the steps again
• Once access is restored if the document needed isn't in the list click on the link below the document list that says Add files from Google Drive.

• Screenshot the email and send this screenshot to techteam@csdspartans.org. Please note, you may get an email security alert when using your Google credentials to sign into a new device. 

Solution 1: Close extra tabs and apps, then clear cache

• Under history, go to clear browsing data.  Then click cookies and other site data and cached images and files. Then choose all time and then press delete data.

• Ask your teacher since all teachers have access to students’ passwords. 

• Solution 1: Double-Check Your Credentials. Make sure you're typing your username and password correctly. Remember that passwords are often case-sensitive.
• Solution 2: Contact Your Teacher or School Tech Support. If the above steps don't work, there might be a problem with your account. Your teacher or the school's IT department can often reset your password or check for other issues.

• Solution: email techteam@csdspsrtans.org

• Solution 1: Check In-Call Settings. In the video call software, look for the microphone and camera icons. Make sure they are not muted or turned off. You might need to click on a small arrow next to them to select the correct device if you have more than one. Check to ensure the slide cover over the camera is open.
• Solution 2: Check Your Computer's Privacy Settings. System-level privacy settings can block applications from accessing your microphone and camera.

• Solution 1: Check internet connection: 

   Make sure that your device is connected to the internet on either Wi-Fi or Ethernet. You may also want to check if your modem and router are working properly. You may need to reboot both or contact your internet service provider (ISP).

• Solution 2: Check the website URL and reload page:
• Make sure that the website address doesn’t have any mistakes in the URL. To refresh the page, at the top left, select Reload this page .

• This is safe and will happen occasionally.  Go ahead and type in your student Gmail address to allow access.

• Solution 1: Hard reset

Disconnect the power adapter and any other peripherals.

Press and hold the power button for at least 15 seconds.

Release the button, then reconnect the power adapter.

Press the power button again to turn it on. 

• Solution 2: Refresh and power combination

Press and hold the Refresh key (the circular arrow at the top of the keyboard).

While holding the Refresh key, tap the Escape and the Power button.

Release the Refresh key when the Chromebook starts up. 

• Solution 3: Charge first, then reset 

Connect your Chromebook to the charger and let it charge for at least one hour. 

While plugged in, try the "Hard reset" or "Refresh and power combination" methods described above. 

• If it still doesn't turn on

Try a different power source: Plug the charger into a different outlet or use a different charger if you have one.

Check for physical damage: Inspect the charging port and cables for any signs of damage. 

Contact the CSD tech team(techteam@csdspartans.org) if the issue persists to get it fixed.

• Solution 1: Do you have the right software? The file might be a PDF, a Microsoft Word document, or a Google Doc. Make sure you have the correct application (e.g., Adobe Reader, Microsoft Office, or a Google account) to open it.
• Solution 2: Check for a Download. Did you click to download the file? Look in your "Downloads" folder.
• Solution 3: Open Google Drive then add a New File from downloads. This will open the file in its original format in your google drive. It will give options on how you want to open it, Ex. Pages, Docs, Sheets, PDF.
• Solution 4: Contact Your Teacher. The file might be corrupted, or the permissions might be set incorrectly. Let your teacher know you're having trouble accessing the file.

Google Chrome Support

Start with your teacher, then they will contact the tech team for support when needed. 

Before you dive into specific issues, try these universal fixes. They often solve the problem!

• Restart Everything: The classic "turn it off and on again" is a classic for a reason. Restart your computer, tablet, or phone. If you're having trouble with Wi-Fi, unplug your router for 30 seconds and then plug it back in.
• Check Your Internet Connection: Is the Wi-Fi icon lit up? Can you access other websites like Google or YouTube? If not, the issue is likely with your internet service. 
• Update Your Browser/App: Make sure you're using the latest version of your web browser (Chrome), or the application you're trying to use (e.g., Zoom, Google Classroom). Outdated software can cause compatibility problems.
• Clear Your Cache and Cookies: This can solve many website-related issues. You can find this option in the "Settings" or "History" menu.

Click link to install Zscaler

Solution 1: Close extra tabs and apps, then clear cache. 

• Under history, go to clear browsing data.  Then click cookies and other site data and cached images and files. Then choose all time and then press delete data.

Solution 2: Follow these steps to Powerwash (reset) a Chromebook:

• Reboot the Chromebook: hold down the power button until it turns off then power back on

• At the login screen press and hold the following keys at the same time: shift, ctrl, alt and r, then release a window will pop up asking if you want to Reset the Chromebook, click on Powerwash Click on Continue in the confirmation window It will shutdown and then perform the reset When it restarts it will come up to a Welcome screen. 

• Click on Get started If you are on a CSD campus join the CSD-IOT network using the password.  If you are in another location join an available network The Chromebook will go through the enrollment process. 

• Click the Done button when it is complete. The login screen will come up, you're done.

Solution: Make sure you are logged into Zscaler.

• Click on the icon in the menu bar at the top of the screen that looks like a z in a cloud then select Open Zscaler.  If the screen looks like the picture below follow the steps to login.

• Enter your CSD email address and click on Login.  Click on Zscalerone.  

• Login using your CSD email address and password

• After you log in, the application window will close.

• Solution 1: To screen share to present using a Chromebook to a TV, you must use a USB-C to HDMI Cable.

Solution 1: 

Ensure both devices are on the same Wi-Fi network and have their software updated. Next, restart both your Mac and the TV, then check that AirPlay is enabled on your TV and select it from the Control Center on your Mac. If you're using a wired connection, check that the adapter is securely connected and the correct input is selected on your TV. 

Solution 1: Select the Right Window. 

• When you click "Share Screen," make sure you're selecting the specific application window or the correct desktop you want to show. Sometimes the share screen menu can be confusing.

Solution 2: Check Permissions. 

• In most video conferencing tools, you can control who is allowed to share their screen. Make sure your account has the host or co-host permission to share.

Solution 1: Reinstall the printers on a CSD Mac follow these steps(this will only work when you are on the CSD network):

• Open the Manager.app application

• Click the Self Service button on the next screen

• Click on My Printers

• Click on Install Now for the printer set you need to install

• A command will be sent to your Mac to reinstall the printers

• Close the Manager.app application

Solution 2:

 Close Other Applications. Too many open programs can slow down your computer and interfere with screen sharing. Close anything you don't need.

Please connect to CSDDevices using the serial number of the iPad or Mac as the password.  You can find the serial number under Settings > General > About.  You can click on the serial number to copy it and then paste it into the password box.