Community School of Davidson

To resolve the Access Denied error when uploading a Google doc in a Schoology assignment do the following:

• Go to Submit Assignment > Resources > Apps > Google Drive Resource App
• Click on the Options button
• Click on Account Settings
• Click on Sign in with Google
• Click on the student's CSD account
• Click Continue
• The Access Denied error should be cleared and documents available.  If access is still denied try the steps again
• Once access is restored if the document needed isn't in the list click on the link below the document list that says Add files from Google Drive.

• Screenshot the email and send it to techteam@csdspartans.org. Do not click on anything in the email or reply to it, just delete it.

• Hold the power button down until the Chromebook turns off. Wait about five seconds then turn it back on.

• Ask your teacher to contact the Tech Team so they can reset your password

• Solution 1: Double-Check Your Credentials. Make sure you're typing your username and password correctly. Remember that passwords are often case-sensitive.
• Solution 2: Contact Your Teacher. If the above steps don't work, there might be a problem with your account. Your teacher will contact the Tech Team to assist you.

• Solution: ask your teacher to contact the Tech Team, email techteam@csdspartans.org or bring your Chromebook to Mr. Mark’s office upstairs at the Upper School.

• Solution 1: Check In-Call Settings. In the video call software, look for the microphone and camera icons. Make sure they are not muted or turned off. You might need to click on a small arrow next to them to select the correct device if you have more than one. Check to ensure the slide cover over the camera is open.
• Solution 2: Check Your Computer's Privacy Settings. System-level privacy settings can block applications from accessing your microphone and camera.

• Solution 1: Check internet connection:
  • ​​​​​​​Make sure that your device is connected to the internet on Wi-Fi.
• Solution 2: Check the website URL and reload page:
  • Make sure that the website address doesn’t have any mistakes in the URL. To refresh the page, at the top left, select Reload this page .

• This is safe and will happen occasionally.  Go ahead and type in your student Gmail address to allow access.

• Confirm your charger is working
  • Check the charging light near the charging port on the Chromebook. If it is not on, try a different charger or a different outlet.

• Esc-Refresh-Power
  • Plug a charger into the Chromebook
  • Press and hold the Escape, Refresh (the circular arrow at the top of the keyboard) and Power keys at the same time. Release them after a second or two
  • A recovery screen should appear(it might take a couple of minutes)
  • Press the Power button to turn the Chromebook off
  • Wait about five seconds and turn the Chromebook on

• If it still doesn't turn on
  • Ask your teacher to contact the Tech Team(techteam@csdspartans.org) or bring your Chromebook to Mr. Mark’s office

• If all else fails, try restarting your Chromebook, that often works.
• If you still need assistance, start with your teacher, then they will contact the Tech Team for support when needed.